Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected to your rights under Consumer Right Act 2015.
TREATMENT: Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO: Anyone with a nail condition we suspect may be contagious. Anyone with open or infected wounds on the treatment area. Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
Disrespectful behaviour people: Behaviour that is rude, inappropriate, causes hurt feelings and distresses, disturbs, and/or offends others, discourteous behaviour that displays a lack of regard for others.
Anyone more than 15 minutes late for an appointment.
MINORS: Anyone under the age of 16 receiving a service must have a parent or guardian present at the initial appointment to give written consent.
YOUR PRIVACY: Client lists and email lists are confidential. We do not share our client lists with outside companies.
DISCLAIMER: Please do not bring valuables with you. We are not responsible for your lost or damaged mobile phone or personal belongings.
PAYMENT: We kindly ask you to leave us one item at the salon if you need to come back later for your payment. We’re sincerely sorry for this inconvenience.
If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.
REFUND: No CASH REFUND will be given after you have left the salon. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. No refund will be given because you have simply changed your mind.
CUSTOMER COMPLAINTS PROCEDURE: If you are still not happy after we fixed your nails and request the refund, then you have to go through our “Customer Complaint Procedure” by writing to us, state the reason of your unsatisfied after we redid your nails, the photo of the evidence of the nails that were fixed by us. A copy of “Customer Complaint Procedure” information will be handled to you at the salon.
GUARANTEE: We always hope to satisfy our clients 100%, but in the unfortunate circumstance that you are unhappy with the service that you have received, please contact us & we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services.
UNHAPPY: Please get in touch with us straight away in any of the following ways along with some photos:
firstname.lastname@example.org WhatApps : 07787478177 Phone: 02075388855